After-sales service

After-sales service for distance orders.

In the event of problems with an order, shortages in a kit or damage to articles, the after-sales service can be contacted at support@dominomodel.com.

Problems must be reported to us within 7 days after receipt of your order, only within this period we can efficiently find out what went wrong. We reserve the right not to accept any problems reported to us outside this period.

Parcel clearly damaged by the postman or the delivery service?

Then it is best to refuse the parcel! Once you have accepted the parcel, all rights for a refund of damaged goods, or goods that have fallen out of the parcel, are lost. 

In this case, refuse to accept the parcel and it will automatically be returned to us and we can contact the insurance department of the shipping company to ensure that we can send you back a new parcel with 100% perfect goods.

After-sales service for purchases in the shop.

Even for purchases made in the shop, the after-sales service can also only be reached by e-mail at support@dominomodel.com. Our shop itself is open 7 days a week, but our colleagues in the shop cannot help you with spare parts or replacements. They also do not take back boxes or items, so there is no point in coming to the shop without first contacting the after-sales service.
It is only the colleagues of the after-sales service who can decide how to solve any problem and inform you about it. If necessary, spare parts can be collected in the shop itself, after confirmation from the after-sales service (who will then give you a proper reference to collect the spare parts).