In the event of problems with an order, shortages in a kit or damage to articles, the after-sales service can be contacted at firstname.lastname@example.org.
Even for purchases made in the shop, the after-sales service can also only be reached by e-mail at email@example.com. Our shop itself is open 7 days a week, but our colleagues in the shop cannot help you with spare parts or replacements. They also do not take back boxes or items, so there is no point in coming to the shop without first contacting the after-sales service.
It is only the colleagues of the after-sales service who can decide how to solve any problem and inform you about it. If necessary, spare parts can be collected in the shop itself, after confirmation from the after-sales service (who will then give you a proper reference to collect the spare parts).